Simply Recall support
Contact support@supersimpleapps.io or use the form below.
Cancel or manage the subscription
Open the Settings app on your iPhone or iPad, tap your name, then Subscriptions, then Simply Recall. The same screen opens from inside the app, under Settings, Manage subscription. Cancelling stops the next renewal, and Pro stays on until the end of the year you have paid for.
Pro is missing after a reinstall or on a new device
In the app, open Settings and tap Restore purchases. Use the Apple Account that bought the subscription. Restoring needs an internet connection.
I bought Simply Recall when it was a paid app
You have Pro for life at no further charge on the Apple Account that bought it. The app recognises the purchase by itself. If it does not, tap Restore purchases.
Refunds
Apple handles every refund for an App Store purchase. Ask at reportaproblem.apple.com. We cannot refund a purchase or change a subscription ourselves.
Moving progress to a new device
Your rounds and rating are saved on your device, not on a server. They move with an iCloud or computer backup when you set up the new device from it. Export your data, in the app's Settings, gives you a copy of every round as CSV and JSON.
Health insights are not showing
Turn on Connect Apple Health in the app's Settings and allow the data types you want read. An insight for sleep, heart-rate variability, resting heart rate, caffeine or steps appears once ten of your Daily Challenges have a reading to match.
Include your device model and iOS version if you can. It helps us diagnose issues faster.